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Please contact support@starpower.world to request a return. There are a few important things to keep in mind when returning a product you purchased online from Starpower:
(a) You can indicate your intent to return within 7 days of receiving your product. You have a further 7 days after indicating your intent to return to then return your products or arrange for their collection.
(b) Only items that have been purchased directly from Starpower can be returned to Starpower. Starpower products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
(c) You are responsible for the shipping and VAT/duties (if applicable) costs.
(d) Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
(e) There will be a restocking fee of $30 per unit returned.
Once we receive your item and review the condition of the product, a refund will be initiated minus the shipping cost and restocking fee. However, please note that refunds cannot be processed back to the original payment method. Alternative refund options will be provided based on your preference and available methods. Please note that you need to pay the return shipping fee.
(f) Activated device is not acceptable for return. Because each device has its own unique digital wallet inside and it cannot be used for sale.
(g) Please note that we support a full refund within 72 hours of placing the order. After 72 hours, the order is locked in and enters the production scheduling. If a refund request is made after the 72-hour payment period, we will deduct 30% of the order amount to cover stocking costs, personnel costs, etc.